TEST - EMERGENCY MESSAGE - TEST
As you go about your workday, you may interact with students and/or community members who may be in distress or in need of crisis intervention. SSC counselors will respond to faculty and staff who become aware of student crisis situations on campus and need someone to help with the resolution of a difficult situation.
Signs of distress might include the following:
Psychological or Physical Signs
Additional Factors to Consider
Provide the student with your undivided attention. A few minutes of your listening may be enough to assist the student in solving their own problem. Ask the student, if necessary, if they have ever discussed his or her concerns with a counselor. Encourage the student to make an appointment with one of the counselors, or, if time permits, walk the student over to the Robert Smith Building and assist with making the counseling appointment.
Be direct and specific. For example, say something like “I have noticed that you have not been handing in your work lately and I am concerned,” rather than “Why have you not handed in your work?”
By repeating or paraphrasing the essence of what the student has conveyed to you, you communicate empathy and understanding. Do your best to include both the feeling and content of what was told to you. For example, “It sounds like you are nervous about transferring to another college and you feel anxious about the future.”